Service Philosophy & Long-term Support
We follow a calm, transparent service style for long-term trust.
How we support buyers before and after delivery.
Our Service Principles
We communicate with clear facts and stable expectations.
- Professional and non-salesy communication.
- No artificial urgency or pressure language.
- Clear version information and known limits.
- Priority on long-term relationships over short-term deals.
Pre-Sales Guidance
We help buyers choose the right model and version.
What We Explain
- Style recommendation based on daily wear and preference.
- Movement suggestions based on stability needs.
- Version differences and upgrade notes.
- Water resistance expectations and usage limits.
- Size guidance for comfortable wrist fit.
How We Avoid Misleading Advice
- We do not exaggerate or promise “no difference”.
- We explain strengths and limits in plain language.
- We give buyers clear decision points.
Order Transparency
We keep each order step visible and traceable.
- We update key steps: payment, preparation, QC, shipping, and tracking.
- QC media is provided for buyer confirmation before shipment.
- We do not ship before the buyer confirms QC.
This helps reduce uncertainty and avoid misunderstandings.
Support Coverage and Response Standards
We provide multi-channel support and clear response expectations.
Support Channels
- Email support.
- WhatsApp support.
- Website live chat.
Response Standards
- General questions are usually answered within 1 hour.
- After-sales cases get a solution within 1–3 business days.
- Each step is recorded for follow-up traceability.
Beginner Support
We help new buyers use and understand their watch safely.
- Strap adjustment guidance.
- Winding and time-setting guidance.
- Basic accuracy expectations explained.
- Water resistance use notes and limits.
Account Manager Support
Some buyers need ongoing, one-to-one support.
Who It Is For
- Repeat buyers with frequent purchases.
- Collectors with multi-watch planning needs.
- Buyers who prefer long-term support continuity.
What the Account Manager Does
- Explains version choices and realistic trade-offs.
- Helps evaluate QC media and key checkpoints.
- Supports shipping tracking and after-sales follow-up.
- Provides arrival reminders for requested models.
Warranty and Lifetime Maintenance
We support buyers with structured after-sales policies.
Two-Year Warranty
- Coverage focuses on movement and mechanical faults.
- Cases are reviewed with clear evidence requirements.
- Solutions are provided within 1–3 business days.
Lifetime Maintenance
- We provide movement care with reasonable pricing support.
- Services include cleaning, oiling, and adjustment support.
- Long-term support prioritizes stability and usability.