Warranty & After-Sales Service
Warranty coverage and after-sales support rules.
All cases follow proof requirements and a traceable service process.
Warranty Overview
We provide two-year warranty coverage for eligible functional issues.
- Warranty period: two years.
- Coverage focuses on mechanical structure faults.
- Coverage includes movement-related problems.
- Coverage is for non-human functional faults.
What Is Covered
Covered issues are functional faults verified by evidence.
Covered Cases
- Mechanical structure failures.
- Movement problems.
- Non-human functional faults within the warranty scope.
Proof Requirements
- High-resolution photos.
- Issue videos when needed.
- Clear description of when the issue occurs.
Clear proof helps us propose a solution faster.
Lifetime Maintenance Support
We provide long-term maintenance support beyond the warranty period.
- Movement maintenance support is available.
- Services include cleaning, adjustment, and lubrication support.
- We keep pricing reasonable for long-term care.
After-Sales Response Standards
After-sales cases follow clear response timelines.
- General support questions: usually within 1 hour.
- After-sales cases: solution within 1–3 business days.
- Each step is recorded for traceable follow-up.
Common After-Sales Solutions
Solutions depend on case type, proof, and eligibility.
Repair Support
- We confirm the issue with photos and videos.
- We propose a repair solution based on the case type.
- Warranty coverage applies for eligible faults.
Replacement or Reshipment
- Reshipment can apply for verified faults and eligible cases.
- Reshipment can apply for wrong item sent or DOA on arrival.
- We cover costs when the issue is our responsibility.
Refund or Return Support
- Returns follow the 14-day and 30-day eligibility rules.
- Refunds follow evidence-based review and approval.
- For missing items, a full unboxing video is required.
How to Submit a Warranty Request
Use one channel per case and provide complete information.
- Provide your order number and delivery country.
- Provide photos and a short issue video when needed.
- Explain the issue in simple, observable terms.
- We review and provide a solution within 1–3 business days.