Contact Us
Use the channel that fits your question and preferred response speed.
We keep replies clear, policy-based, and easy to follow.
How to Reach Us
We support buyers through three channels: Email, WhatsApp, and on-site chat.
Email Support
Email works best for long messages and after-sales records.
- Recommended for order updates, policy questions, and after-sales cases.
- Helps keep a complete message history for faster resolution.
- Use: [email protected]
WhatsApp Support
WhatsApp works best for quick questions and fast updates.
- Recommended for availability checks and simple order questions.
- Often the fastest way to reach us during active hours.
- Use: WhatsApp contact
Website Live Chat
Live chat fits product browsing and simple pre-sales questions.
- Recommended when you are comparing versions or sizes.
- Useful for quick guidance while viewing a product page.
Note: Please use one channel per case when possible.
Response Time and Support Scope
We aim to answer quickly and provide clear next steps.
Response Standards
- General questions are usually answered within 1 hour.
- After-sales requests receive a solution within 1–3 business days.
- High-priority cases include payment, QC review, and shipping exceptions.
What We Can Help With
- Version differences, movement options, and realistic expectations.
- Order status updates: payment → preparation → QC → shipping.
- Shipping routes, tracking updates, and customs exception handling.
- After-sales options: return, exchange, refund, reshipment, and warranty.
What to Include in Your Message
Clear information helps us resolve your case faster.
For Order Questions
- Order number.
- Shipping country and city.
- Your preferred contact channel for updates.
For QC Review
- Confirm if you approve the QC media before shipment.
- Request extra photos if you need another angle.
For After-Sales Requests
- High-resolution photos of the issue.
- A short video showing the problem when needed.
- If missing items or empty box: a full unboxing video is required.
Shipping and Customs Contact Notes
Tracking updates may take time to appear, depending on route and carrier.
- Tracking usually shows within 24–48 hours after shipment.
- If no updates for over 5 days, contact us for follow-up.
- Customs issues are handled by our team when they occur.
- For clearance failure or seizure, you can choose reshipment or refund.