Shipping & Delivery Policy
Shipping routes, customs handling, and delivery timelines.
We choose the most stable route based on destination risk and availability.
Shipping Methods
We use multiple routes to balance speed and clearance stability.
Express Couriers
- Common carriers include DHL, FedEx, and UPS.
- Express is fast and fits higher-value orders.
- Clearance is usually more efficient with couriers.
Tax-Inclusive Lines
- We use tax-inclusive routes for stable clearance.
- Taxes are included in the shipping fee on these lines.
- Typical options include US lines and EU lines.
Postal Routes
- Options may include EUB and other postal networks.
- Postal routes are lower-cost but slower.
- Tracking updates can be less frequent on postal routes.
Country-Specific Routes
- Some countries require dedicated lines.
- Routes may change with local policy and risk levels.
- We adjust routes to reduce exceptions and delays.
Shipping Process
Shipping starts after QC approval and final outbound checks.
- We recheck model, version, and accessories before packing.
- We use shock protection and privacy packaging.
- We provide a tracking number after shipment.
- Tracking may take 24–48 hours to show initial scans.
Estimated Delivery Time
Delivery time depends on route, customs load, and peak seasons.
Typical Transit Time
- Express: usually 5–10 business days.
- Tax-inclusive lines: usually 7–15 business days.
- Remote areas may add 3–7 days.
Customs Time
- Customs usually takes 1–3 days.
- Peak periods may extend to 5–7 days.
- Customs speed depends on local workload and inspections.
Customs and Tax Policy
We aim to reduce buyer risk during customs clearance.
- Tax-inclusive lines include taxes by default.
- In most cases, buyers do not pay extra customs duties.
- If customs clearance fails, we take full responsibility.
Clearance Failure or Seizure Handling
If a package cannot be cleared, we handle the outcome.
- We provide a free reshipment or a full refund.
- We manage the case and keep updates traceable.
Delivery Exceptions
Some delays are caused by carrier scans or local conditions.
- Tracking may pause during handoffs between carriers.
- Weather or peak seasons may slow delivery.
- Remote regions can have longer last-mile timelines.
When to Contact Support
Contact us if the shipment shows unusual delays.
- If tracking shows no updates for over 5 days.
- If customs status remains unchanged for a long period.
- If the carrier marks delivery failure or return-to-sender.
We will confirm the route and provide a clear next step.
Buyer Responsibilities
Accurate information improves delivery success.
- Provide a complete address with postal code.
- Provide a reachable phone number for courier contact.
- Incorrect details can cause delays or extra shipping costs.