Return & Refund Policy
This page explains return, exchange, refund, and reshipment rules.
All decisions are evidence-based and follow the timelines below.
Proof Requirements
Clear proof helps us verify the case and respond faster.
- High-resolution photos are required.
- Issue videos are required when needed.
- For missing items or an empty box, a full unboxing video is required.
Return Policy
Return eligibility depends on the delivery date and the case type.
Eligibility
- 14 days: return for any reason from the delivery date.
- 30 days: return is allowed for specific verified issues.
- Valid 30-day issues include non-human functional faults.
- Valid 30-day issues include wrong model, color, or configuration sent.
- Valid 30-day issues include missing accessories or shipping damage.
Shipping Cost Responsibility
- If it is our responsibility, we cover round-trip shipping costs.
- If it is the customer’s reason, return shipping is customer-paid.
Return Process
- Submit a return request with required proof.
- Customer service reviews the case.
- We provide a return address after approval.
- Warehouse inspection is completed after receipt.
- Refund is completed and you will receive an email notice.
Exchange Policy
Exchange options depend on the delivery date and case verification.
Eligibility
- 7 days: exchange for any reason from the delivery date.
- 30 days: exchange is allowed for specific verified issues.
- Valid 30-day issues include wrong style or specification sent.
- Valid 30-day issues include non-human quality problems.
- Valid 30-day issues include shipping damage.
Shipping Responsibility
- If it is our responsibility, exchange shipping is free.
- If not our responsibility, we will discuss a fair solution.
Exchange Process
- Submit an exchange request with proof.
- Customer service reviews and confirms eligibility.
- You can choose reshipment or return-then-exchange.
Refund Policy
Refunds are handled by case type, proof, and timelines.
Full Refund Conditions
- Verified quality issues.
- Wrong item sent.
- DOA on arrival.
- Package loss, clearance failure, or customs seizure.
Partial Refund Conditions
- Minor wear.
- Incomplete accessories.
- Non-critical cosmetic variance.
Timeframe and Method
- Refund requests must be submitted within 14 days after delivery.
- Refunds are returned to the original payment method.
- After approval, we process refunds within 24 hours.
- Payment platforms may take additional processing time.
Refund Process
- Submit a refund request with required proof.
- Customer service reviews the case.
- Refund is completed and you will receive an email notice.
Reshipment and Replacement
Reshipment options apply when the issue is verified and eligible.
Reshipment Eligibility
- Verified quality issues.
- Wrong item sent.
- DOA on arrival.
- Package loss, clearance failure, or customs seizure.
For DOA or empty box claims, submit within 48 hours.
Reshipment Shipping Responsibility
- If it is our responsibility, we cover all costs.
- If the address is incorrect, extra shipping may apply.
Reshipment Process
- Submit a request with proof.
- Customer service reviews and confirms the plan.
- We prepare stock and arrange reshipment in 1–3 days.
- A new tracking number is provided by email.
Component Replacement
This applies to small parts that customers can replace.
- Examples include links, buckle issues, minor strap defects, or loose screws.
- We require photos and a short video explanation.
- If it is our responsibility, parts and shipping are free.
- If not our responsibility, parts may be offered at cost.
- We can provide installation guidance and confirmation steps.
Loss or Seizure Responsibility
- If a package is lost, seized, or clearance fails, we take full responsibility.
- You can choose free reshipment or a full refund.
Customer Responsibilities
Accurate information reduces delivery risk and delays.
- Provide a complete address, including street, city, and postal code.
- PO Box addresses are not supported for courier delivery.
- Provide a reachable local phone number for delivery coordination.
- Incorrect information may cause delays, returns, or extra shipping costs.