Privacy & Data Protection Policy
How we protect buyer privacy during ordering and delivery.
How we handle customer data within our service flow.
Policy Scope
This policy focuses on privacy packaging and basic data protection practices.
- We support privacy in shipping and delivery handling.
- We keep order communication clear and traceable.
- We avoid unnecessary exposure of sensitive brand terms.
Privacy Packaging
We use packaging practices designed to protect buyer privacy.
Outer Packaging
- Outer packaging avoids brand-related markings.
- Packaging is designed to reduce unnecessary attention.
Shipping Declaration Notes
- Declarations avoid sensitive brand terms.
- Route choice may vary by destination risk.
Data Protection Basics
We apply basic safeguards to protect customer information.
Storage and Access
- Customer data is stored with encryption.
- We use order records to support traceable service steps.
Payment Data Handling
- We do not store card details.
- Refunds return via the original payment method.
Service Communication Records
We keep communication records to improve support quality and traceability.
- Order updates follow payment, preparation, QC, shipping, and tracking.
- Support cases use photos or videos when proof is required.
- Each communication step can be referenced in follow-ups.
Supported Channels
We provide multi-channel support for different buyer preferences.
- Email support.
- WhatsApp support.
- Website live chat.
Buyer Responsibilities
Accurate order information reduces risk and avoids avoidable delays.
- Please provide a complete and accurate shipping address.
- Please use a reachable phone number when required by couriers.
- Incorrect details can cause delays or extra shipping costs.
If you need help updating details, contact support early.