Cancellation Eligibility

Cancellation availability depends on the current order status.

When You Can Cancel

• If payment has not been made, cancellation is immediate.
• If payment is completed but preparation has not started, cancellation is allowed.
• Orders can be cancelled without conditions before QC begins.
• After QC is completed, cancellation is subject to confirmation.

When Cancellation Is Not Available

Some orders cannot be cancelled once confirmed.

• Custom orders with specific straps, dials, or configurations.
• Special stock-prepared or reserved models.
• Orders that have already been shipped.

How to Request a Cancellation

We follow a clear and traceable cancellation process.

Cancellation Process

• Submit a cancellation request to our support team.
• Our team verifies the current order status.
• Once approved, the order is cancelled and refunded.

Refund Processing

Refund timing depends on the payment channel used.

Refund Timeframe

• Approved refunds are processed within 24 hours.
• Card or PayPal refunds follow platform processing schedules.

Related Policies & Guides

For more details, you may also review the following pages:

• Order Management Guide
• Satisfaction Guarantee Policy
• Quality Transparency Policy