Satisfaction Guarantee Policy
How we protect buyer satisfaction with clear, verifiable service steps.
Solutions follow proof requirements, responsibility rules, and written timelines.
What This Guarantee Means
Our guarantee is based on transparency and accountable support.
- We stay professional and avoid exaggeration.
- We communicate calmly and do not pressure buyers.
- We disclose version details, including limits.
- We provide QC media before shipping.
- We take responsibility for verified issues.
Fair Communication Standards
We keep communication factual and buyer-oriented.
What We Do Not Do
- We do not push orders with threats.
- We do not create fake urgency.
- We do not mislead with exaggerated wording.
- We do not use misleading comparisons.
What You Can Expect
- Suggestions based on facts, not sales goals.
- Clear decision points and practical guidance.
- Honest explanation of strengths and weaknesses.
QC Transparency Guarantee
QC confirmation is required before shipment.
- We provide multi-angle real photos for each order.
- We provide real videos when applicable.
- We provide timing and error screenshots when applicable.
- We do not use renders or edited images.
- We ship only after you confirm QC.
QC transparency coverage is 100%.
Eligibility-Based Solutions
Solutions depend on the case type and the timeline.
Returns
- 14 days: return for any reason from the delivery date.
- 30 days: return for verified eligible cases.
- Eligible cases include non-human functional faults.
- Eligible cases include wrong model, color, or configuration.
- Eligible cases include missing accessories or shipping damage.
Exchanges
- 7 days: exchange for any reason from the delivery date.
- 30 days: exchange for verified eligible cases.
- Eligible cases include wrong style or specification sent.
- Eligible cases include non-human quality issues.
- Eligible cases include shipping damage.
Refunds
- Full refunds apply for verified quality issues.
- Full refunds apply for wrong items.
- Full refunds apply for DOA on arrival.
- Full refunds apply for loss, clearance failure, or seizure.
- Refund requests must be within 14 days after delivery.
- Refunds return to the original payment method.
- Approved refunds are processed within 24 hours.
Reshipment
- Reshipment applies to verified eligible cases.
- Eligible cases include loss, clearance failure, or seizure.
- Eligible cases include DOA or wrong items.
- DOA or empty-box claims must be within 48 hours.
- We arrange reshipment in 1–3 days in most cases.
- A new tracking number is provided by email.
Component Replacement
- Applies to small parts customers can replace.
- Examples include links, clasp issues, and loose screws.
- We provide installation guidance and confirmation steps.
Proof Requirements
We review cases using clear evidence.
- High-resolution photos are required.
- Problem videos are required when needed.
- Missing items or empty box require a full unboxing video.
Responsibility and Shipping Costs
Cost rules depend on responsibility verification.
If It Is Our Responsibility
- We cover all round-trip shipping costs for returns.
- We provide free exchange shipping.
- We cover all costs for eligible reshipments.
- We provide free parts and free shipping for replacements.
If It Is Customer Reason
- Customers cover return shipping for no-reason returns.
- Non-responsibility cases are handled by friendly discussion.
- Incorrect address may require extra shipping costs.
Responsibility fulfillment rate is 99%.
Support Response Standards
We keep support timely and traceable.
- First response time averages 25 minutes.
- Solutions are typically proposed within 24 hours.
- Multi-channel coverage is 100%.
- Service satisfaction is 98%.
Privacy and Data Protection
We protect buyer privacy across ordering and delivery.
- Customer data is encrypted and access is restricted.
- We do not store credit card information.
- We use privacy packaging without brand words.
- We avoid sensitive terms on shipping labels.
- We follow international privacy rules, including GDPR.
How to Submit a Satisfaction Case
Provide complete information for faster handling.
- Order number and delivery country.
- Photos and short videos showing the issue.
- Tracking screenshots for logistics issues.
- Your preferred solution: return, exchange, refund, or reshipment.