Component Replacement Policy
When we can reship small parts and accessories.
Cases follow proof requirements and responsibility rules.
Policy Scope
Component replacement applies to small parts that customers can replace.
- This policy supports minor parts and accessory issues.
- It does not replace the return, refund, or warranty policies.
- All cases require clear proof and order verification.
What Can Be Replaced
Replacement options focus on small, practical parts.
Common Examples
- Bracelet links.
- Buckle or clasp issues.
- Minor strap defects.
- Loose screws or small fasteners.
- Small accessory issues verified by proof.
What We Check First
- Order number and model information.
- Clear photos showing the part and the issue.
- A short video explanation when needed.
Proof Requirements
Proof helps confirm responsibility and reduce repeated shipping.
- High-resolution photos of the defective part.
- Short video showing the issue when needed.
- If the package arrived incomplete, a full unboxing video is required.
Incomplete proof may delay case review and decision.
Responsibility and Cost Rules
Costs depend on whether the issue is our responsibility.
If It Is Our Responsibility
- Replacement parts are provided free of charge.
- Shipping for replacement parts is free.
- We confirm the address before sending the replacement.
If It Is Not Our Responsibility
- Parts may be offered at cost.
- Shipping cost may apply.
- We will propose a clear option based on availability.
Replacement Process
We keep the process simple and traceable.
- Submit a request with order number and proof.
- Customer service reviews the case and confirms eligibility.
- We confirm the replacement plan and shipping address.
- We arrange reshipment and provide tracking when available.
Service Timelines
Timelines depend on verification and logistics.
- After-sales cases receive a solution within 1–3 business days.
- Replacement shipment timing depends on stock and route choice.
- Tracking may take 24–48 hours to show first scans.
How to Contact Us
Use one channel per case for clearer follow-up.
- Email for detailed cases and record keeping.
- WhatsApp for quick updates and simple questions.
- Website live chat for pre-sales or basic guidance.