Split Shipment Policy
This policy explains when and why orders may be shipped in separate packages. It also outlines how split shipments are handled.
What Is a Split Shipment
A split shipment means items from the same order are shipped separately.
Each package is processed and delivered independently.
When Split Shipment Occurs
Split shipment may be applied under certain conditions.
Applicable Situations
- Part of the order contains pre-order items.
- Items are prepared in different warehouses.
- Special requests require separate shipping.
Split Shipment Rules
We follow clear rules when splitting an order.
Shipment Handling
- Each package has its own tracking number.
- No extra shipping fee is charged in normal cases.
- Available items may ship first, pre-order items later.
Split shipment is used to reduce waiting time for available items.
It helps ensure smoother delivery during busy periods.
Customer Notification
Customers are informed when split shipment is applied.
Information Provided
- Shipment status and explanation.
- Separate tracking numbers for each package.